Refund & Return Policy

Last Updated: October 1, 2026

At StyleEra, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return or exchange subject to the conditions below.

1. Return Eligibility

A product may be eligible for return or exchange if:

• You received the wrong product.
• The product is damaged or defective upon delivery.
• The product received does not match the product ordered.
• The product meets the applicable return conditions specified on the website.

To be eligible, the product must generally be unused, unworn, unwashed, and in its original condition.

The original tags, packaging, labels, and other included items should be retained.

2. Return Request Period

Return or exchange requests should be submitted within 7 days of delivery.

Requests submitted after this period may not be accepted unless required by applicable law.

3. Products That May Not Be Eligible

For hygiene, safety, or other operational reasons, certain products may not be eligible for return or exchange.

Items that have been:

• Worn
• Washed
• Altered
• Damaged after delivery
• Stained or soiled
• Used without authorization
• Returned without original tags or packaging

may be rejected.

Customized or personalized products may also be non-returnable unless they are defective or incorrect.

4. Return Condition

To help us process your request, the returned product should be:

• Unworn
• Unwashed
• Unaltered
• Free from stains, odors, or damage
• Returned with original tags attached
• Returned with original packaging and included accessories, where applicable

StyleEra reserves the right to inspect returned products before approving a return, exchange, or refund.

5. How to Request a Return

To request a return or exchange, provide the relevant order information and explain the reason for the request.

For damaged, defective, or incorrect products, photographs or videos may be requested to help us verify the issue.

Once the request is reviewed, we will provide the applicable next steps.

6. Exchange

Where available, StyleEra may offer an exchange for an eligible product.

Exchange availability may depend on:

• Product availability
• Size availability
• Product condition
• Return eligibility

If the requested replacement is unavailable, an applicable refund may be offered instead.

7. Refunds

Once an eligible returned product has been received and inspected, the refund will be processed according to the applicable payment method and refund procedure.

Depending on the payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

8. Shipping Charges

Original shipping charges, if applicable, may be non-refundable unless the return is due to an error by StyleEra, a defective product, or another circumstance where a refund of shipping charges is required by applicable law.

Where a return is requested for reasons such as a change of mind, size preference, or personal preference, return shipping costs may be the customer's responsibility where applicable.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please report it as soon as possible after delivery.

We may request photographs, videos, packaging information, or other details to investigate the issue.

If the issue is verified, StyleEra may provide an appropriate replacement, exchange, or refund in accordance with this policy and applicable law.

10. Return Inspection

All returned products may be inspected before a return, exchange, or refund is approved.

If the returned item does not meet the eligibility requirements, the return may be rejected and the product may be sent back to the customer.

11. Order Cancellation

Cancellation requests may be accepted only if the order has not already been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

12. Refund Processing

Approved refunds will generally be initiated after the returned product has been received and successfully inspected.

The time required for the refund to appear in the customer's account may vary depending on the original payment method, bank, or payment service provider.

13. Promotional and Sale Products

Products purchased during special promotions, clearance sales, or discounted campaigns may have different return or exchange conditions.

Any special return conditions applicable to such products will be displayed during the relevant promotion or purchase process.

14. Fraudulent or Abusive Returns

StyleEra reserves the right to refuse returns, exchanges, or refunds where there is reasonable evidence of:

• Fraudulent activity
• Product misuse
• Repeated policy abuse
• Intentional product damage
• False or misleading claims

This does not affect any rights provided to customers under applicable law.

15. Changes to This Policy

StyleEra may update this Refund & Return Policy from time to time to reflect changes in our business, products, procedures, or applicable laws.

Any changes will be published on this page with the updated “Last Updated” date.

16. Acceptance

By placing an order with StyleEra, you acknowledge that you have read and understood this Refund & Return Policy and agree to the applicable terms, subject to your rights under applicable law.